Values & Guidelines

We turn our main focus on our consultants' qualification and are constantly investing 5% of total sales in training and further education. Our employees have been certified as application, development or technical consultants by the SAP Partner Academy and are always keeping themselves in the loop by further education. All certifications are renewed regularly (TC Certifications, Migration certifications, MSCE....).

Since 2001 FIS-ASP holds the DIN EN ISO 9001 Certificate and is certified according to ISO27001 and ISAE 3402. Besides, FIS group has been a long-term partner of SAP AG, Walldorf which shows that our products and services coincide with the strict quality philosophies of SAP AG.

Customers

Our customers are the driving force behind anything we do. Customer
satisfaction is our top priority.

Our customers are our partners and we learn from them continuously.

Their suggestions, requirements and requests are the basis for our innovation
ambitions.

We are a “one-stop provider“ in our vertical industry segments.

Our corporate philosophy is based on practical expertise and success
concentrating on our customers' aims.

Reliability and competence characterize our business.

We offer our services and products at fair prices.

Employees

Our employees are vital for FIS’s success. They are of the utmost significance
to our company.

Respect, frankness, sincerity and team spirit characterize our mutual relations.
We stand for equality and against any kind of discrimination.

Each employee is an ambassador of the FIS group.

We foster the personal and professional development of our employees by
comprehensive training programs.

Our employees benefit from modern infrastructures and safe technologies and
work according to efficient and structured methodology.

Environment and society

We see ourselves as integral part of society and are committed to it.

Our use of existing resources carries a high degree of responsibility.

We use and prefer green energies.

We continuously improve the environmental impact of our company.

We support non-profit, social and cultural concerns and initiatives.

We guarantee the protection of private and confidential data.

Strategy

We pursue a sustainable and growth-oriented business model and stand for
value-oriented activities.

As an IT solution provider, we offer to our customer Outsourcing, Out-tasking and
Technical Consulting intersectoral.

We take calculable risks and only deal in areas in which we are competent and
experienced.

We are for fair competition and against corruption.

Quality

It is our aim to make every customer a reference customer due to the quality of
our services and products.

Due to our quality management we are able to handle complex customer projects
with the following planned/actual results:

Quality delta          = 0
Date delta = 0
Effort delta = 0

A continuous improvement process accompanies the permanent development
of our internal organization, business processes and our service and product
range.

We guarantee our customers this quality for the entire life cycles of our products
and services.


Note: In the text, male and female customers and employees are referred to as “customers” and “employees”

 

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